In a bid to reduce the waiting period for original parts, Volvo Cars India has inaugurated a National Parts Warehouse located at Bhiwandi, in Thane, Maharashtra. Opened with a strategic alliance with DSV Solutions India, the warehouse will enable a faster supply of parts across the 21 dealerships Volvo currently has in India. The faster access to vehicle spares will also contribute towards the Swedish luxury car manufacturer’s ambition to provide global top-tier service standards.
Volvo Car India’s Managing Director, Charles Frump said, “I am pleased to announce the opening of our National Parts Warehouse in India today. This will provide World-Class customer service and support our ambition of doubling segment share by 2020. With DSV as our partners, I am confident we will reduce turnaround time for our customers. The warehouse increases liquidity at the dealers and enables them to concentrate on customers even more.”
Also speaking at the occasion, Volvo Car Group’s VP for Global Customer Service, Martin Persson said, “India is a high growth potential market and the recent performance of Volvo Car India with record sales and service last year increases the headquarters confidence in the local management. India is already providing great customer experience and investing in this infrastructure will raise the bar even higher.”